ABSTRACT
This study aims to examine the impact of service quality and
location of the patient in the clinic Silaping satisfaction, samples used by 99
people, the data were processed using SPSS version 16.00, the data used in this
study are primary data obtained by distributing questionnaires directly to
patients sampled, hypothesis testing aims to prove the impact of service
quality and location of the patient in the clinic Silaping satisfaction, the
results showed that service quality has positive influence on patient
satisfaction in the clinic Silaping, locations positive effect on patient
satisfaction in the clinic Silaping.Researchers suggested that the clinic
maintain the quality of services provided to patients and health centers
parties in order to provide libraries that can be used patients and their
families who are waiting their turn for treatment time
Keywords: service quality, location,
patient of satisfaction
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